KOAN-IT Customer Support is committed to ensuring that customers can successfully deploy, use and maintain BMC and KOAN-IT solutions within their IT environments. Our goal is to attain the highest level of satisfaction from our customers through the use of the latest support technology and the proactive application of skilled and motivated practitioners to solve customer challenges.
Our Response Times
Response times are based on the urgency supplied by our customers for the new incident. Based on the Urgency of the incident the customer can expect the following response times from the KOAN-IT support staff:
| Urgency | Response Time |
| Low | 12 Business Hours |
| Medium | 4 Business Hours |
| High | 2 Business Hours |
| Critical | 1 Business Hour |
More Content Coming Soon!
In the near future, this site will evolve to have more content for your support needs. In the coming months, check back often for more content including patch releases, white papers, product documentation and other support news bulletins and more online resources.
- February 1st, 2007
KOAN-IT Support Web Portal goes online.
